By Phone: 1-855-2-MAGNIFY (1-855-262-4643)
By Phone: 1-301-563-6774 (international customers)
By Fax: 1-208-279-9469
By E-Mail: firstname.lastname@example.org
Our normal hours are 9:00 a.m. to 6:00 p.m. EST Monday-Friday. We work hard, and there are often sales and support staff available after-hours. Please try calling us at any time. We return calls! Leave a voice-mail message any time, we'll call you back as soon as we can, usually within a few hours.
2323 Stewart Ave.
Silver Spring, MD 20910
Our Returns Policy
We only sell high-quality products that meet most rigorous standards for production quality. We are happy to refund your entire purchase price if you are not completely satisfied with your purchase, if you return your purchase in new condition and with its original packaging. For items that are not returned with the original packaging and cartons, we do assess a 20% restocking fee, provided the items are still in new, re-saleable condition.
Please contact us at email@example.com within 30 days of receiving your item to request a return merchandise authorization number (RMA). We generally do not pay for return shipping unless we made an error in your initial order. Returns received without an RMA number will be returned. Expedited and other shipping charges are non-refundable. Please allow 7-10 business days from return of your package for us to issue your refund.
Our products are top quality and are built to last. Most of the microscopes come with a limited 5 year warranty against defects in materials and workmanship. Please click here for more details and for warranty information on specific products.
We provide authorized warranty service for most of the products we sell. For warranty claims, please e-mail us at firstname.lastname@example.org and describe the problem. We will provide you with a warranty work order service number. You are responsible for shipping the microscope to us for service. Once we have received the microscope, we will inspect it and either repair the microscope to working condition or replace it at our option. Please allow 15 business days for your service to be completed.
Damaged in Transit
We provide plenty of packing material to ensure that your product arrives to you in perfect condition. On rare occasions, however, accidents and mishandling may happen once it leaves our warehouse. If you should receive product that was damaged in shipping, please keep all of the original packaging materials and contact us immediately at email@example.com or by phone at (855)-2-MAGNIFY (855-262-4643). Unfortunately, we can't accept transit damage claims more than 10 days after your microscope is delivered or if you have discarded the original packaging materials.
Corporate Purchase Orders
We can accept purchase orders from your company, provided you are approved for credit terms. Please contact our sales team at 1-855-2-MAGNIFY (855-262-4643) to learn more.
School, Non-profit, & Government Purchase Orders
We supply microscopes and other instruments to educational institutions at all levels, including primary, secondary, & university classrooms. We are happy to offer special discounts for educational and non-profit organizations, and we welcome orders from government and municipal entities. We can accept your properly formatted purchase orders for microscope products. Please call 1-855-2-MAGNIFY (855-262-4643) to speak with one of our school, non-profit or government sales representatives to assist you with your purchase.
Your Credit Card StatementPlease note that our corporate parent company is called The Green Group. If you place an order with a credit card, your statement will likely read The Green Group and not ProMicroscope.com. But that's us!
You Said It...
Quick shipping and excellent customer service. thanks!
Carrie D., Gastonia, NC -- Variscope 20x-80x Stereo Microscope
WOW, Rock solid stand and a solid microscope.
Ron V., Morrison, CO -- Boom Mounted 3.5x - 90x Trinocular Stereo Microscope
Lightning fast shipping, great product. 3rd order, look forward to the next!
Brian W., Sturbridge, MA -- Dual Light 7x - 45x Stereo Zoom Microscope
Very fast shipment, just in time to show off to my lab...Thank you.
John T., Winfield, KS -- Microscope Slide Storage Box
Beautiful instrument; fast and safe shipment; great transaction.
Malcom H., Tucson, AZ -- 20x-40x Jewelry & Gemology Microscope
Microscope worth 3x the price, Excellent!
David M. Germantown, MD -- Trinocular Compound Microscope with 1.3 MP Camera
Send your comments to firstname.lastname@example.org.