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Our Guarantee

Here at ProMicroscope.com, we have been selling and servicing outstanding optical instruments since 2002. We offer unparalleled support and service and guarantee that you will be satisfied with your purchase. We stand behind every product that we sell, and we're confident that you'll be happy that you chose to do business with us. We are guided by several key principles that help us keep your needs first.

We Only Sell Quality Instruments

We only sell top-quality microscopes and optical instruments. We have close relationships with manufacturers in the US and overseas, and we work with them to assure that the products we will meet our high standards for quality. That means both optical quality -- for outstanding optical performance -- and fine mechanical workmanship, so your instrument will function trouble-free for years. All of the items that we offer are rigorously tested in the field to make sure they meet our high standards. We want you to trust the professionals at ProMicroscope.com to provide you with quality products.

We Always Provide Professional Service

Along with our outstanding products, we offer a state-of-the art e-commerce buying experience. Our website operates 24/7, and we can all forms of payment directly through our secure check-out. We provide live "in-stock" status information for every item, so you know exactly what we have in our warehouse today, and when it is going to ship. Our shipping service is second-to-none. Orders placed by 2:00 p.m. Eastern usually ship the same day, and we offer a range of express and expedited shipping. Orders are confirmed instantly by e-mail and we send tracking numbers direct from our shipping carriers. Plus our customer service staff is available via our toll-free number at 1-800-760-4569, every business day and can assist with any order.

We Have Experts Ready to Help

Our expert support really makes us stand out. Unsure of what microscope will work for you? Give us a call! We are a full service supplier dedicated to our customers. Our website has a comprehensive microscope buying guide to help you choose the right instrument. Plus, Promicroscope.com offers comprehensive in-depth descriptions and specifications for our entire line of products. Our Microscope Pros have the hands-on experience to provide you with the support and advice that you need. Whether you are looking to purchase a microscope or have already purchased one from us, we can help you with any problems that you might encounter.

No Hassle Returns

We want you to be completely happy with your instrument and accessories. If you are dissatisfied with your product for any reason, simply e-mail us at returns@promicroscope.com to request a Return Authorization number within 30 days of purchase. For detailed information about our returns policy, please click here.

A Warranty You Can Count On

Warranties give you great piece of mind. If anything goes wrong with your microscope in the future, you want to know someone is there to take care of it. All new products we sell are covered by the original factory warranty.

Warranty on Variscope Brand Microscopes

We are Variscope authorized dealers and we operate the official USA Variscope repair center. New Variscope microscopes ship with a limited 5 year warranty against defects in materials and workmanship. Of course, brand-new and right out of the box your microscope should work perfectly and have all of the parts you need. In the first 30 days, all parts, service and return shipping are completely covered to service your microscope. After 30 days, your microscope is covered by the limited 5 year warranty. You just send in the defective components, and we'll fix or replace it and send it back to you at no charge. Contact us at support@promicroscope.com and we will provide you with instructions on how to get your microscope repaired or replaced. Please click here for details on the Variscope warranty.

Warranty on Other Instruments and Accessories

Variscope digital microscope cameras and other electric instruments and accessories (such as lights) are covered by a limited 1 year warranty against defects in materials and workmanship. We are authorized dealers for all the products we sell, so any other products not specifically mentioned here are covered by their original new products manufacturers' warranty. If you have any questions about warranty coverage, feel free to ask.